Faq

General Questions

• When do you think you'll be able to come clean?
  Our team will contact you to organize your appointment as soon as your estimate is accepted.
• Do you schedule appointments in advance? Are you going to be on time?
  We make every effort to keep our appointments on time, however other jobs may take longer than expected, or an earlier appointment may require additional work on-site. We usually give a two-hour window for our arrival time (ETA). If we suspect we'll be late or early, we'll call you ahead of time to let you know.
• Do you clean whether it's raining or shining?
  It is debatable. Even if it's raining lightly, we can pressure wash (like driveways or brick walls.) Because of the low-pressure and chemicals used in soft-washing at home, it cannot be too wet, windy, or cold. We never work when it's storming or lightning, of course, for safety reasons. We keep a close eye on the weather in those situations. If there is a weather delay, we will always notify you.
• What is the best way for me to pay? What are your terms of payment?
  All major credit cards, checks, and cash are accepted. You can pay us in person after we're finished on-site, or you can pay us later with a debit or credit card through our secure online payment system. In our invoice, we include instructions.
• Do you apply a lot of pressure to my siding?
  No! We use top-of-the-line equipment as well as a specifically developed solution known as Soft-washing. Hardie-board, vinyl, stucco, wood, and almost any painted surface are all good candidates for our process.
• Are you covered by insurance?
  Yes! We are completely insured and have a liability policy in place. As part of our "satisfaction guarantee," we stand behind our work and attempt to fix any difficulties directly with consumers.